Steen has in depth knowledge in ServiceNow data architecture, customizing and scripting and 20 years experience in ITIL process implementation and operation, especially in Configuration-, Service Catalogue- and Service Level management.
Steen has unique competences in implementation of CMDB, the use of CMDB in a service management system and how CMDB supports other business processes – like finance. Has strong technical skills in Java scripting, Excel, Access, VBA coding.

Steen is persistent, energetic and ambitious on his own, and on the customers behalf and a well-liked and collaborative leader who thrives interacting at all levels in the organization.
He has strong analytical skills and are able to create the big picture of the business, process and data and thrive with analysis, planning and implementation of strategic changes and optimizations.

– ServiceNow architect and developer at Energy company. Design and  implement CSDM 3.0 due to company needs.

– ServiceNow architect and developer at IT Service provider. Design and  implement CSDM 3.0 due to company needs.

– ServiceNow architect and developer on ServiceNow integration between IT Service Provider and Energy company, containing Service Catalog, 50 CI classes, Request Item, Change, Approval, Incident and Problem .

– ServiceNow architect and developer on new  ServiceNow installation at IT Service Provider. Integration with other IT Service Provider ServiceNow containing  70 CI classes, Service Catalog with 800 Standard Service Requests, Request Item, Change, Change Tasks, Approval, Incident and Problem . Design and implementation of Resource Unit accounting module and Incident escalation module. Integration with infrastructure scanning tool and CMDB update. Integration to automated server provisioning through vRA8. Integration to Ansible Tower.

– ServiceNow architect and developer on ServiceNow integration between IT Service Provider and finiancial company containing  Case, Requests, Request Item, Change, Incident and Problem .

– CMDB architecture at IT Service Provider.

Responsibilities in the period:
– Data architecture in KMD ServiceNow
– Design and development of generic on-line integration module, SLA module for SLA, OLA, UPC and CMDB based time worked module in ServiceNow.
– Configuration Management (Process owner)
– CMDB and master data.
– Supplier service catalogs and accounting in CMDB
– License Management data collection
– Ordering portal for servers
– Service Improvement Management
– Monitoring of servers
– Capacity management
– Internal PC Operations and Support
– Internal Server Operating and Support
– Internal Printers