Steen Strunge

Mail: sst@mind4service.dk
Mobil: +45 22683799


Steen has 35 years of experience in development, operation, support and management in the IT industry. In recent years, especially in IT Service management.

Steen has in depth knowledge in ServiceNow data architecture, customizing and scripting and 20 years experience in ITIL process implementation and operation, especially in Configuration-, Service Catalogue- and Service Level management.
Steen has unique competences in implementation of CMDB, the use of CMDB in a service management system and how CMDB supports other business processes – like finance. Has strong technical skills in Java scripting, Excel, Access, VBA coding.

Steen is persistent, energetic and ambitious on his own, and on the customers behalf and a well-liked and collaborative leader who thrives interacting at all levels in the organization.
He has strong analytical skills and are able to create the big picture of the business, process and data and thrive with analysis, planning and implementation of strategic changes and optimizations.

Work experience

05.2019 –
Mind4Service ApS
Owner and consultant
Assignments at companies in Financial, Energy and IT industries.
Tasks in the period:

– ServiceNow architect and developer at Energy company. Design and  implement CSDM 3.0 due to company needs.

– ServiceNow architect and developer at IT Service provider. Design and  implement CSDM 3.0 due to company needs.

– ServiceNow architect and developer on ServiceNow integration between IT Service Provider and Energy company, containing Service Catalog, 50 CI classes, Request Item, Change, Approval, Incident and Problem .

– ServiceNow architect and developer on new  ServiceNow installation at IT Service Provider. Integration with other IT Service Provider ServiceNow containing  70 CI classes, Service Catalog with 800 Standard Service Requests, Request Item, Change, Change Tasks, Approval, Incident and Problem . Design and implementation of Resource Unit accounting module and Incident escalation module. Integration with infrastructure scanning tool and CMDB update. Integration to automated server provisioning through vRA8. Integration to Ansible Tower.

– ServiceNow architect and developer on ServiceNow integration between IT Service Provider and finiancial company containing  Case, Requests, Request Item, Change, Incident and Problem .

– CMDB architecture at IT Service Provider.

05.2018 – 04.2019
Sopra Steria A/S
Consulting Manager
ServiceNow consultant.
Assignments at companies in Financial, Energy, Manufacturing and IT industries.
Tasks in the period:
– ServiceNow architect on new on-prem ServiceNow installation
– CMDB and master data implementation.
– Supplier service catalog and accounting
– CMDB architecture
– Customer portal
– Internal portal
– Service Level management (SLA, OLA, UPC)
– Manufactoring asset management and maintenance
– Integrations to ServiceNow, TFS, Visualstudio.com, other IT tools
05.2001 – 04.2018
Head of department
Have over the years held several different positions with different responsibilities within the IT operations unit in KMD.

Responsibilities in the period:
– Data architecture in KMD ServiceNow
– Design and development of generic on-line integration module, SLA module for SLA, OLA, UPC and CMDB based time worked module in ServiceNow.
– Configuration Management (Process owner)
– CMDB and master data.
– Supplier service catalogs and accounting in CMDB
– License Management data collection
– Ordering portal for servers
– Service Improvement Management
– Monitoring of servers
– Capacity management
– Internal PC Operations and Support
– Internal Server Operating and Support
– Internal Printers

10.1999 – 04.2001
System supporter, developer
Development and system support on BEC securities trading system.
Development in C++.
05.1987 – 04.1999
Aloc Data (now Vitec ALOC A/S)
Developer, Director, Manager
Responsible for the development, operation and support of the securities trading system, IDEAS.
Experienced C programmer.


1982 – 1987
MSc in Economics and Business Administration, System analyses and planning, University of Southern Denmark

Selected certifications and training

ServiceNow – Administration Fundamentals (Tokyo version with new UI and Workspace), ServiceNow Training
ServiceNow Certified Implementation Specialist Service Provider (CIS-SP)
ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)
ServiceNow Certified System Administrator (CSA)
ITIL 4 Managing Professional
ServiceNow – Service Portal Administration, ServiceNow Training
ServiceNow – Performance Analytics for Administrators, ServiceNow Training
ServiceNow – Scripting in ServiceNow, ServiceNow Training
ServiceNow – Implementation Bootcamp, ServiceNow Training
Lean Six Sigma – Yellow Belt, KMD
Mindful Leadership, Mandrup & Co
2012 – 2013
Masterclass i psykologi, Probana
IT-Architecture Practitioner, Enterprise Architecture, Archea.
ITIL Expert, ITIL ver. 3, Dansk IT
Manager’s Certificate in IT Service Management, ITIL ver. 2, ISEB
Foundation Certificate i IT-Service Management, ITIL ver. 2, EXIN


Danish on all levels.
English on a business level.
German on a basic level.


ITIL-Expert-Level-V3 ITIL-Manager
Yellow Architecht-pract